Terms and Conditions

We are Curate Ski Limited, a company registered in England and Wales under company number 12393560 whose registered office address is at 31 Larchdene Ave, Nottingham, NG8 2PF. These are the terms and conditions on which we will agree to supply our services (these “Terms”). In addition to these Terms, when using our site (https://www.curateski.com) or use any services we provide, you warrant and represent that you will also comply with our privacy policy and any terms of use for our website and any cookies policy in place from time to time. Please read these Terms carefully before using our website (https://www.curateski.com) or using our services. These Terms tell you who we are, how we will provide the services to you, the terms on which we will arrange a booking, on your behalf, for but not limited to accommodation, transfer, excursion, ski school, ski hire and/or other holiday requirements (the “Arrangements” and each an “Arrangement”) as well as other important information. References to "you" and "your" in these Terms means all persons on the booking (including anyone added or substituted at a later date) and "we", "us" and "our" means Curate Ski Limited. When making your booking, we will arrange for you to enter into contracts with but not limited companies providing the Arrangements (the ‘Supplier/Principal’). We act as a booking agent for those Supplier/Principals and their terms and conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. Please ask us for copies of these if you do not have them.

1. BOOKING CONDITIONS

1.1 By making a booking, the first named person on the booking agrees on behalf of themselves and allpersons detailed on the booking or to whom the booking relates that:

(a) he/she has read these Terms and has the authority to and does agree to be bound by them;

(b) he/she is over 18 years of age and where placing an order for services with age restrictions declares

that he/she and all members of the party are of the appropriate age to purchase those services; and

the booking.

1.2 We will arrange for you to enter into contracts with Supplier/Principals which you will find detailed on your booking. A binding contract is made between you and the Supplier/Principal (where we are acting as an agent) upon payment to the relevant Supplier/Principal, following which we will send the booking confirmation for that Arrangement to the first named person on the booking.

1.3 In limited circumstances, we may have to suspend the supply of services to you for a reasonable period of time:

(a) to update the services to reflect changes in relevant laws and regulatory requirements; or

(b) to make changes to the services as requested by you or notified by us to you, subject to us and/or a

Supplier/Principal being able to accommodate such changes.

1.4 If you do not pay for any Arrangement with a Supplier/Principal when you are supposed to, we and/or the relevant Supplier/Principal may without liability suspend, cancel and/or terminate the supply of the services until you have paid all outstanding amounts.

1.5 It is a condition of your booking that you have adequate travel insurance in place with a reputable provider covering at least the period on which you depart for your holiday until the day on which you arrive back to your home country. Such insurance should include but not be limited to winter sports, mountain rescue, emergency medical expenses, personal liability, travel delays, cancellation (including as a result of the World Health Organisation, the Foreign and Commonwealth Office or other governmental or similar body advising against travel for whatever reason). Please note that we are not a member of ABTA or ATOL. Please check the Supplier/Principal you are booking with as they may or may not be a member of ABTA or ATOL, dependent on their business model and location. If you have any concerns about your insurances of the proposed holiday then please contact us directly to discuss.

2. BOOKING CONTRACTS

2.1 We do not have a contract and/or booking with you. Once you have confirmed the Supplier/Principals you want to book we will, depending on the Supplier/Principal:

(a) provide the Supplier/Principal with your contact details and all other relevant details for your booking with them. You are then contacted directly by the Supplier/Principal in order to complete the transaction. The Supplier/Principal will be required to provide a booking form/contract to you, provide an invoice, and to take payment from you. The Supplier/Principal will be in complete financial control of the reservation (which may include pre arrival and in-resort concierge) and any further correspondence with you. However, we are happy to assist you, where we can; or

(b) provide the Supplier/Principal with your contact details and all other relevant details for your booking with them. We will then liaise between you and the Supplier/Principal and we will issue you with a booking confirmation directly on behalf of the Supplier/Principal. The Supplier/Principal will be in complete financial control of the reservation.

2.2 Except where otherwise stated in the booking conditions of the Supplier/Principal concerned, all monies you pay to us for any Arrangements will be held on behalf of the Supplier/Principal and forwarded on to the Supplier/Principal in accordance with our agreement with them. Upon making a booking for an Arrangement with a Supplier/Principal, the terms and conditions of the relevant Supplier/Principal shall apply in respect of that booking, including but not limited to, any cancellation and/or amendment conditions.

2.3 If the Supplier/Principal cannot accept your booking they will either inform you via the email we provided to them or contact us and we will liaise with you on their behalf. Communication will depend on how the Supplier/Principal was booked detailed in 2.1& 2.2 in these Terms. The Supplier/Principal might not accept your booking because; the booking is unavailable which could not reasonably be planned for, because a credit reference does not meet the minimum requirements or because they have identified an error in the information provided for the booking or the price or description of the booking. Any quotation given by us on behalf of a Supplier/Principal shall not constitute an offer and shall only be valid for a period of 48 hours from its date of issue, unless otherwise stated.

2.4 On behalf of the Supplier/Principal we may ask for certain information from you including but not limited to: your full name, any other guest full names, date of births, Passport information, full addresses, every guest’s nationality, email addresses; (in some cases both work and personal addresses), telephone numbers; (mobile, office and personal), any dietary requirements and any special requests that may be relevant. Please check all such information immediately including all names, dates, timings and other details on any documents and/or communication that we send to you are correct and that the names stated are the same as in the relevant passport. If you believe that any details on any document or communication are wrong, you must advise us immediately as changes may not be possible later and may incur charges. It may harm your rights if we are not notified of any inaccuracies in any document as soon as possible. If you do not give us this information initially or within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may terminate these Terms (and a Supplier/Principal may also be entitled to terminate any booking for an Arrangement) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it or providing inaccurate information.

3. PRICING

3.1 We take all reasonable care to ensure that pricing is correct. The price of the booking will be subject to the final confirmation via an email sent to your email address. We reserve the right to amend any advertised prices at any time, whether specified on our website or communicated to you whether by email or otherwise. We also reserve the right to correct errors in any such advertised prices and in any confirmed prices.

3.2 We reserve the right to apply surcharges to the costs of your booking in respect of any Arrangement in order to reflect any increases in exchange rates, any rises in local costs (including any tariffs applicable in respect of the provision of our services) and/or incurred as a result of changes in legislation which significantly increases the cost of providing our services. Special note: changes and errors sometimes occur. You must check the price of your chosen Supplier/Principal’s at the time of booking.

4. PAYMENT

4.1 The Supplier/Principal will be in complete financial control of the booking as per clauses 2.1 & 2.2. Any deposits and payments will be paid directly to the Supplier/Principal and subject to their terms and conditions.

4.2 If any payments are made to Curate Ski Ltd all monies you pay to us for will be held on behalf of the Supplier/Principal and forwarded on to the Supplier/Principal in accordance with our agreement with them. In this case your booking is still subject to the Supplier/Principal’s terms and conditions.

4.3 If you think an invoice is wrong please contact us immediately.

4.4 All payments must be made in the currency and in the manner specified by the relevant Supplier/Principal unless otherwise agreed in writing.

4.5 In the event that you do not make the full amount of the payment owed in respect of any Arrangement when such amount Is due, we and/or the relevant Supplier/Principal shall be entitled (without liability) to suspend, cancel and/or terminate the relevant booking for such Arrangement.

5. ACCURACY

We endeavour to ensure that all the information provided and any prices included either on our website and/or in any advertising material that we publish and/or in any communications (whether by email or otherwise) are accurate, however, occasionally changes and errors occur. Accordingly, we reserve the right to correct any such information and/or prices and/or other details in such circumstances. You must therefore thoroughly check the current price stated and all other details relating to the Arrangements before you make and confirm your booking.

6. YOUR RIGHT TO MAKE CHANGES/CANCELLATIONS

6.1 If you wish to cancel or amend your booking for any Arrangement, please contact us directly in writing as soon as possible, by email. The relevant Supplier/Principal is responsible for the booking and depending on that Supplier/Principal you may be required to contact the Supplier/Principal directly (please keep us in copy on any changes requested with the Supplier/Principal to ensure our records are up to date) or we will liaise between you and the Supplier/Principal.

6.2 Whilst we will try and assist, we cannot guarantee that the Supplier/Principal will meet your requests and any amendments and/or cancellations will be subject to and only accepted in accordance with the relevant Supplier/Principal’s terms and conditions.

6.3 The Supplier/Principal may charge cancellation and/or amendment charges as shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure). In addition we may ask you to pay an administration fee of £50 per person for any amendments. You will be notified of the exact charges at the time of the request for an amendment or a cancellation and it is recommended that you contact us prior to making any such amendment or cancellation in order to confirm the charges applicable.

7. THE SUPPLIER/PRINCIPAL’S RIGHT TO MAKE CHANGES/CANCELLATIONS

7.1 The Supplier/Principal will have a right to make changes to your booking in certain circumstances subject to the contract you receive from them. Depending on your booking either we or the Supplier/Principal will inform you of any changes or cancellations as soon as reasonably possible.

7.2 If the Supplier/Principal offers alternative arrangements or a refund, you will need to let us know your choice within the stipulated time frame. If you fail to do so the Supplier/Principal is entitled to assume you wish to receive a full refund.

7.3 We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.

7.4 If requested, we will also liaise between you and the Supplier/Principal in relation to any alternative arrangements offered by the Supplier/Principal but clause 7.3 shall continue to apply.

8. SPECIAL REQUESTS

If you have any special requests (for example dietary requirements or room location), please let us know at the time of booking. It is your responsibility to inform us of any special dietary requirements (including, but not limited to any religious preferences) that your or any member of your party may have. This information must be given to us in writing. We take no responsibility and accordingly have no liability in the event of any omission with respect to such information or any inaccuracies of such information. We will pass on all such requests to the relevant Supplier/Principal, but we do not guarantee that they will be met, and we will have no liability to you if they are not. We regret that we cannot accept any conditional bookings (i.e. any booking which is specified to be conditional on the fulfillment of a special request).

9. LIMITATION OF LIABILITY

9.1 Nothing in these Terms shall limit or exclude our liability for:

(a) death or personal injury caused by our negligence, or the negligence of our employees;

(b) fraud or fraudulent misrepresentation; or

9.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

9.3 To the extent permitted by law, we shall not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with these Terms for:

(a) loss of profits;

(b) loss of sales or business or business interruption;

(d) loss of anticipated savings or opportunity;

(e) loss of use or corruption of software, data or information;

(f) loss of or damage to goodwill; or

(g) any indirect or consequential loss.

9.4 We shall not have any liability with respect to any recommendation for any Arrangement that we and/or any of our employees and/or sub-contractors provide.

9.5 Subject to the foregoing, our total and aggregate liability to you, in relation to any claims arising out of orin relation to these Terms shall be limited to the lower of (a) twice the amount of the commission we have earned on your booking (or the appropriate proportion of this if not everyone on the booking is affected) and (b) £500.

10. OUR RESPONSIBILITIES FOR YOUR BOOKING

10.1 Your contract is with the Supplier/Principal(s) and their terms and conditions shall apply in respect of the relevant Arrangement. As an agent, we accept no responsibility for the actual provision of the Arrangements. Our responsibilities are limited to making the booking in accordance with your instructions.

10.2 Depending on the booking with the Supplier/Principal our pre and in resort concierge services are available free of charge. If the Supplier/Principal takes control of the booking, your pre arrival and in resort requirements will be handled by the Supplier/Principal, in this case if our intervention is required then please do get in contact with us and we will continue to assist where necessary. Where our concierge services are applicable you will be advised via email from us to you.

10.3 We will remain in regular contact throughout the booking process, before you depart and after your holiday in order to ensure everything goes smoothly.

11. ACCOMMODATION

11.1 Accommodation may vary from any pictures provided of that accommodation. The images of any accommodation on our website are for illustrative purposes only. Although we have made every effort to display the pictures accurately, we cannot guarantee any pictures accurately reflect the accommodation. For example, hotels and apartments might reduce or remove its facilities (a) due to maintenance or bad weather, building work or some services/activities might not be available at the start or end of the holiday season, or (b) in order to comply with changes in any law and/or regulation or recommendations from any applicable government or industry body.

11.2 Accommodation ratings are displayed as provided by the Supplier/Principal. These are intended to give a guide to the services and facilities you should expect in relation to the relevant Arrangement. Standards and ratings may vary between countries, as well as between Supplier/Principals. We cannot guarantee the accuracy of any such ratings and no warranty is given or implied in respect thereof.

12. YOUR BEHAVIOUR

12.1 You and each person named in your booking and/or each member of your party are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion, the opinion of the Supplier/Principal (where we are acting as an agent) or in the opinion of any hotel manager, property owner, or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation and/or any such behaviour is deemed to be inappropriate behaviour towards us, any Supplier/Principal or/or any of our or their employees or sub-contractors or any other third party carrying out the Arrangements, we and/or the Supplier/Principal reserve the right to suspend, terminate and/or cancel your booking immediately.

12.2 Excessive noise in the property after 10pm and before 7am will be considered as anti-social behaviour and inappropriate behaviour and the termination right in clause 12.1 shall apply.

12.3 In the event of termination pursuant to this clause 12, you will continue to be fully responsible for any outstanding fees and you shall not be entitled to any refund as a result of services and/or Arrangements not received due to suspension, termination and/or cancellation in these circumstances. You and each member of your party shall be required to immediately return any equipment in respect of, or leave the premises of, any Arrangement so suspended, terminated and/or cancelled. Further, we and/or any Supplier/Principal shall have no further responsibility to you and our liability (or theSupplier/Principal’s) to you and/or your party will cease and we or any Supplier/Principal shall not be responsible or liable for any costs and.ir expenses incurred as a result of any such suspension, termination and/or cancellation, howsoever incurring.

12.4 You and/or each member of your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member your party jointly and severally liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the relevant Supplier/Principal prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including all legal or other professional costs and expenses incurred) subsequently made against us and/or any Supplier/Principal as a result of your actions together with all costs we and/or any Supplier/Principal incur in pursuing any claim against you. For the avoidance of doubt, neither we nor any Supplier/Principal can be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking or with us.

13. EVENTS BEYOND OUR CONTROL / FORCE MAJEURE

13.1 We accept no liability for and shall not be in breach of these Terms or any contract with you, and accordingly compensation payments do not apply to changes, cancellations or curtailment in our services or otherwise caused by reason of a Force Majeure Event.

13.2 A Force Majeure Event for the purposes of these Terms means any circumstance not within our reasonable control including, without limitation (a) acts of God, flood, drought, earthquake or other natural disaster, (b) epidemic or pandemic, (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations, (d) nuclear, chemical or biological contamination or sonic boom, (e) any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, failing to grant a necessary licence or consent or the imposition of any advice against travel imposed by the World Health Organisation, the Foreign and Commonwealth Office or other governmental or similar body for whatever reason, (f) collapse of buildings, fire, explosion or accident, (g) any labour or trade dispute, strikes, industrial action or lockouts, (h) non-performance by suppliers or subcontractors, and (i) interruption or failure of utility service.

14. COMPLAINTS

14.1 Because the contract of your bookings is between you and the Supplier/Principal, any queries or concerns about your Arrangements should be addressed to them. If you have a problem with your bookings whilst using them, this must be reported to the Supplier/Principal immediately. If you fail to follow this procedure there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

14.2 If you wish to complain when you return home, write to the Supplier/Principal. You will see their name and contact details in any confirmation documents we send you. We will of course assist you with this if you wish.

14.3 If you wish to complain about any service we have provided to you (i.e. our booking service) then please contact us directly.

15. HOW TO CONTACT US

You can contact us by telephoning our customer service team at +44 7775509783 or by writing to us at

hello@curateski.com

16. CONFIDENTIALITY

16.1 We both undertake that we shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other, except that we may disclose the other's confidential information:

(a) in the case of Curate Ski Limited, to our employees, officers, representatives, subcontractors or advisers and to any Supplier/Principal who need to know such information for the purposes of carrying out the obligations under these Terms and shall ensure that our employees, officers,

representatives, subcontractors or advisers or any Supplier/Principal to whom we disclose confidential information complies with this clause; and

(b) in the case of either party, as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

16.2 Neither of us shall use the other's confidential information for any purpose other than to perform our obligations under these Terms.

17. MISCELLANEOUS

17.1 You agree that we may provide various promotional and marketing offers and/or material to you from time to time. If you do not wish to receive this information, you have the ability to opt out by unsubscribing using the links on the email or by contacting us to unsubscribe for any or all marketing activity at any time via email. We shall comply with all applicable obligations under all applicable data protection and privacy legislation in force from time to time in the UK including the General Data Protection Regulation ((EU) 2016/679); the Data Protection Act 2018; the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended. You further agree and consent, on behalf of yourself and each member of your party, to the use of personal data in accordance with our Privacy Policy and to the disclosure of personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements). Further details on our procedures with regards to data protection can be viewed in our privacy policy.

17.2 You may only transfer your rights or your obligations under these Terms to another person if we agree (at our sole discretion) to this in writing and any such agreement may also require the prior written consent of each Supplier/Principal.

17.3 No other person shall have any rights to enforce any of these Terms.

17.4 If a court finds part of these Terms illegal, the rest will continue in force. Each provision of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Even if we delay in enforcing these Terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we and/or any Supplier/Principal continue to provide the services, we or they can still require you to make the payment at a later date.

17.5 These Terms shall apply to our services to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

17.6 We reserve the right to vary and revoke these Terms from time to time which variation it may consider necessary or desirable for the regulation of our affairs.

17.7 These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.

17.8 Any dispute arising out of or in connection with these Terms (including a dispute relating to the existence or validity of these Terms or any non contractual obligation arising out of or in connection with these Terms) (a “Dispute”), if not resolved by mutual agreement, shall be referred to a mediator. If mediation is unsuccessful, then the courts of England and Wales have exclusive jurisdiction to settle any Dispute.